What is data recovery?

It is a set of processes used to recover data from damaged digital storage media, such as hard disk drives, diskette media, Flash memories, servers and RAID systems, among others. It is performed by skilled experts with sophisticated equipment specially designed for this purpose. Data recovery is the last resort or course of action when other methods, especially internal capabilities have failed.

What should be done if the systems do not recognize the device?

Do not try any self-recovery, or reinstall the operating system; this may worsen the problem. Place a call to Data Recovery Specialist Limited, it is faster and safer. Online tools may further jeopardize your recovery chances.

The hard disk is making a strange noise. What should I do?

We recommend that you immediately shut down your device without attempting to restart it or handle it. It is highly probable that your hard disk is damaged and suffering a physical damage. We need to examine the device to determine what led to the inaccessibility and then advise the chances of recovering the data.

The hard disk has been destroyed by fire. Is there a chance for the data to be recovered?

Yes; it may be possible to extract your data, just like with hard disks that have been damaged by flooding, moisture and shock, even though the processes to be applied are highly complex. Only a laboratory specialized in data recovery technical professionals armed with the right tools can determine the scope of the damage to the hard disks and the techniques to be applied for each case.

How do I extract the recovered data on the Hard Disk received from Data Recovery Specialist Limited?

Just plug the external drive into your working machine, and access your recovered files. If the recovered files are specialized Dbase files, then your internal Dbase Professionals will assist to upload the recovered Dbase to the Live Server.

Can I reuse the repaired device?

We recommend that you do not reuse hard disks that have suffered data loss, since this implies an unnecessary risk of new mishaps with your information. The purpose of the data recovery service is to recover the information; not to repair the hard disk

What causes data loss?

The failure to access data may result from a number of circumstances. The most common factor is a defective hardware or system operation, followed by human error, in almost 75% of all cases. Other causes include software corruption, computer virus and critical events such as water damage, fire, short circuit and low voltage.

How is data recovered?

There are many ways to recover data, both conventional and unconventional. In fact, there is no data recovery model. Each case is analyzed individually and only then can a plan of action be developed and executed. While other data recovery companies try, and try again their customers’ media, Data Recovery Specialist Limited employs an advanced replication technology to recover customer data bit by bit, thus reducing the risk of causing further damages to the data.

Can all data be recovered?

No. There are times when the damage to the data is permanent and irrecoverable. However, there are very few cases where no data at all can be recovered. Most times, it is possible to recover data even in extreme conditions. Most cases are even 100% recoverable provided it has not been tampered with before calling us.

How long does data recovery take?

Each case is different and demands unique processes. When receiving the damaged media, Data Recovery Specialist Limited will issue a report based on the Evaluation Option chosen by the Client, 24hrs, 3 days, or 7 days, indicating the specific requirements to carry out the data recovery. While some recoveries may take several days, or even weeks, approximately 75% of orders are completed within 72 hours. Raid can take longer time at times.

In which format is the recovered data delivered?

We will return the data under the same filenames, the same data types, the same characteristics, identifiers, and as per the same structure and position before the failure. However, in about 1-2% of some cases, file names could have changed especially if the client has run some self-recovery or disk repair tools before coming to us.

My documents have confidential information. How can I be sure that they will remain confidential?

We guarantee absolute protection of information assets found on the media brought by our customers. Each member of our Team complies with a non-disclosure rule. Irrespective of the data owners, all cases are jealously protected from confidentiality breach. All recovered data are irreversibly wiped from our Server just after the Service Warranty period of 14 days. We also sell encryption and password enabled storage devices for some special requests.

Can data loss be prevented?

Absolutely Yes. Prevention they say, is better than cure. A lot of Organizations have Backup tools and processes but they are too busy to certify their Backups and be sure they have good Backups. With adequate Backups, Organizations can save hours, days, and weeks of downtime. Kindly freely consult Data Recovery Specialist Limited to assess your situation, with a view to deploying an Automated Disaster Prevention Solution for your critical Information Assets.

On which media does Data Recovery Specialist Limited return client’s recovered data?

The Client will provide a very good media on which his recovered data shall be saved, we do not advise re-using the crashed disk. A Client can also purchase from our Front Desk as Data Recovery Specialist Limited stocks storage devices as an Authorized Partner of several OEMs.